Shipping & Returns

FULFILLMENT POLICY

SHIPPING

We ship within the United States. 

Merchandise subtotal of $100 or less, after discounts and before taxes, is for a flat rate of $10. 

Merchandise subtotal of $100 or more, after discounts and before taxes, is complimentary. 

PROCESSING AND DELIVERY

Orders are typically processed within one to three business days, excluding weekends and holidays. After the carrier accepts the package, standard United States delivery typically takes approximately two to seven business days. 

Processing and delivery may take longer during promotions, product launches, holidays, severe weather, or carrier disruptions. Delivery dates shown at checkout or by the carrier are estimates and are not guaranteed.

If we are unable to ship your order within the stated processing period, we will contact you with an updated estimate. You may accept the revised timing or cancel any unshipped items for a refund.

We do not ship internationally. 

If you have any questions about an order, please get in touch with us at diana@velvaereaesthetics.com

TRACKING

Tracking information for orders will be provided via email once the product is shipped.

ADDRESS ACCURACY AND UNDELIVERABLE PACKAGES

The customer is responsible for providing a complete and accurate address at checkout. To correct an address, email diana@velvaereaesthetics.com immediately with your order number. Address changes cannot be guaranteed once an order has entered processing.

Orders returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to claim the package may be reshipped at the customer's expense. Original shipping charges are nonrefundable.

If tracking shows delivered but the package cannot be located, please check the delivery location and with household members, neighbors, or building staff, then contact the carrier. If it still cannot be found, email us within seven calendar days of the carrier's reported delivery date. We will assist with a carrier inquiry, but a package confirmed as delivered to the address provided at checkout is not automatically eligible for refund or replacement.


RETURNS

Due to the nature of our products, we are unable to return products. All sales are final.

EXCHANGES

We are happy to exchange any product that arrives defective with prompt notice. Please email diana@velvaereaesthetics.com within seven calendar days of delivery and include your name and order number, a description of the issue, photographs of the product, the exterior shipping box and the interior packaging, the product lot number when visible.

Customers are responsible for return shipping. We recommend a trackable and insured method. Velvaere Aesthetics is not responsible for a return shipment that is lost, damaged, or delayed before reaching us. Original shipping charges are nonrefundable. Please allow up to 10 business days after the exchanged is received and inspected.

Items that do not meet the exchange requirements may be declined and returned to the customer at the customer's expense.